"The American Customer Satisfaction Index surveys large swaths of consumers about various industries. And in last year's survey, Americansrated Internet service providers at the very bottom for satisfaction. That puts them below the postal service, health insurance and even airlines."

"Critics of the telecom industry say Americans are paying too much money for slow speeds and bad service. The industry says those charges are way overblown."

"All Things Considered recently asked its fans on Facebook, "How satisfied are you with your Internet service provider?" Many responded that they didn't like their Internet service, that it often goes out and that their connection was often 'painfully slow.'"